DraftKings
DraftKings Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DraftKings has 1.8 star rating based on 635 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend DraftKings to a friend or colleague.
- Rating Distribution
Pros: I dont know of any right now, Love making and playing lineups, Entertaining.
Cons: No customer service, No support number, You cant talk to someone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DraftKings has 1.8 star rating based on 635 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend DraftKings to a friend or colleague.
- Rating Distribution
Pros: I dont know of any right now, Love making and playing lineups, Entertaining.
Cons: No customer service, No support number, You cant talk to someone.48% of users think that DraftKings should improve its Customer Service.
38% of users say that they might use DraftKings in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Beware", "This is my ticket and bet ID", "Respond with a call", "Getting ready to be sued", "No! Do not use this site! if you have any issues you have problems getting through to a customer service rep it is horrible".
Most users ask DraftKings for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DraftKings Reviews
"My account"
These people are a joke, someone committed fraud under my name and I cant make my account now or they wont give the right communication to fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bestball tournament
Tryna figure how many best all league I made it in because it not showing any only one but I know I made it In 3 but there nit showing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to cancel my deposit I did a mistakes
One of my friends opened this account for me. So, yesterday night, I made a deposit of $200 and $600, totalling $800.
Now, they have locked the DraftKings, and I can't unlock it back because I don't have the information you asked for. So, I want to get my money back. That's all I want, or unlock the app.
I don't have any information from it, just the expired ID, and I need the money to eat and pay rent. It's my paycheck.
Preferred solution: Full refund
User's recommendation: I want my money back that’s all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account deletion
My account is being deleted and I'm not being told the reason how I violated the terms of use. All I did was make an account last night, played some games, won about $90, and withdrew $80, and then my account was locked. I don't think it's fair for my account to be deleted and not receiving my withdrawals without knowing the reason why.
- Account was deleted without reason
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am locked out of my account
I placed a few bets and made a few transactions through my bank account and they locked me out of my account. I did everything they asked me to do and Im still locked on my account.
- Being able to bed without actually going to a casino
- Losing bets
Preferred solution: Full refund
User's recommendation: Call next time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warn people they outsource your personal information
They locked my account after I won a $550 bonus bet, then took me through all kinds of changes to get it unlocked. They asked for my ID, proof of current residence, and bank statements and bills with my name on it, showing that I've been living there for over 60 days.
Shortly after I submitted most of the information, scammers started calling me from Vegas, posing as sportsbook bookies. They claimed they worked for DraftKings and started asking more weird questions.
- Online betting
- Wont pay when you start winning
- Stolen personal information
- Scam calls all day
Preferred solution: Full refund
User's recommendation: They selling our information to other agencies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
My account is locked
My account is locked, and I need it unlocked. My date of birth is 12-20-1975.
My email is DavidStewart2547@***.com. My last 4 is 267-499-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to cancel my deposit 800$ from yesterday
I made a deposit of $200 and $600 yesterday, then attempted to withdraw. However, when I woke up, they had locked my account.
The person who opened the account for me is no longer here, so I want to get the money back on my debit card. I don't have any information about my friend who opened the account, and she is no longer alive. How can you assist me?
This money is for my rent and food until next week. Please help me.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account locked
My account is locked. I had a few bets going on and also money in my account. How can I get my account back?
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bates City, Missouri
Account locked
I tried logging into my account on 11/24/24 and a message shows up stating my account is locked due to a charge back. I am not to sure what this means and would like access back into my account.
I have winnings I would like to cash out any help would be greatly appreciated. My phone number is 480-299-**** email is dibona.doug@***.com
User's recommendation: Always
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account locked
My account is locked. My new number is 989884****.
My email is briannartreau6969@***.com. My birthday is 04/22/1980, and the last four digits of my SSN are 4552.
My old numbers were 989590**** and 989590****, but they need to be updated to 989884****. Please unlock my account.
Preferred solution: Account unlock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account is locked
I made some transfers from my
Bank and place some bets and now my account is locked and I did everything ask of me and it is still locked
Preferred solution: Full refund
User's recommendation: Locked account I got
Jackson, Michigan
DraftKings
DraftKings has locked me out of my account. They said by at 3:33 PM I would have full access I do not have access.
My account is locked.
Still I have done the safe to play check ins I have done what they told me to do and its still locked. I have tried everything.
User's recommendation: I recommend it for customers to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mandeville, Louisiana
My 200$
The app said u get 200$ if you make a deposit 5$ or more I made a deposit and I never received My money they promotion got deleted you'll can check and see what was deleted I'm not lieing I also got proof we're I looked online to check the score on the gave I had better on the score clock said 0000 on the clock and I checked the app they put more seconds on the clock I got proof because I took a screenshot if I don't get my 200$ by next week I will get a lawsuit and that's a fact!!! And the pic that I took that was not the final score on the game I got the proof that that's not the final score so yeah I will be suiting if I don't get my 200$!!
User's recommendation: Don't use this app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Yonkers, New York
What is so hard to figure out???Refund request ignored
You accepted my 4 25 dollar bets after the (Berlanger-Canelo) was half way over.
All of my bets were on rounds 1-2.
Had my bet been successful Im sure that you would not have paid me.
Therefore, fair is fair. Please refund my 100 asap or give me the credit Sirs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Closed my account while I'm in game play
They closed the wrong account and they're letting me play on an account that has an email address that I can't access. The one that I'm trying to access is EstradaWilliams2023@***.com because that's my email.
There was no reason for that account to be closed. The other account, yes, because I mistakenly thought I had to make a second account to play Pick6.
Preferred solution: Let me play in my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
No transparency.
Was told to jump hundreds of hoops just to be told that for some reason which they DIDN'T say a reason they would not open my account.
Son much for transparency!!
- Customer support professionalism
- No transparency
Preferred solution: Apology
DraftKings FAQs
DraftKings verification process can take from a few hours to a couple of days. In some instances, it is completed instantly when signing up. Make sure that all the needed documents you submit are legible and respond to additional information requests if any. It will help make verification faster.
This is what you need in order to do to reactivate your DraftKings account:
1. Log into your account using DraftKings login credentials.
2. Tap on the green button called “Reactivate”.
These two steps must be enough to get Draftkings my account back. However, if it’s not reactivated immediately, contact customer support. Reach out to them over the DraftKings contact number, email or via the Help Center on the official website.
DraftKings is owned by different institutional and individual investors. It is a publicly traded company listed on NASDAQ as "DKNG". The founders are Jason Robins, Paul Liberman, and Matt Kalish. Jason Robins is also the CEO of DraftKings.
According to the official website, DraftKinds Gift Cards can be purchased both online and offline at various retail stores.
When it comes to retail stores, look for it at Walmart in the gift card section. At 7-Eleven and Dollar General, they are available at participating locations.
To use promo code on DraftKings, you need to take the following steps:
1. Go to the website or open the app.
2. Log into your account.
3. Find the Promo Code Section. For website users, click on your profile icon, located in the top-right corner. Choose “Account Information”. App users should click on the menu and go to “Promotions”.
4. Find either a "Enter Promo Code" or "Redeem Promo Code" section.
5. Click on the “Submit” button.
6. Check your account balance to make sure the promo code has been applied.
If you’ve encountered any issues, contact DraftKings live chat.
If you want to delete DraftKinds account, follow these steps:
1. Visit the DraftKings website or app and log into your account.
2. Withdraw your funds prior to closing your account.
3. If you are a website user, click on your account in the top-right corner of the screen and choose “Account Information”. For the app users, tap on the menu and find “Settings”.
4. Scroll down to the “Close Account” option and confirm your decision.
5. Wait for an email from the company confirming the closure of your account.
If you were not able to close your account or you have DraftKings locked account issues that make it impossible to delete it, contact customer care for assistance.
To refer a friend on DraftKings, you need to do the following:
1. Enter your account through the app or the website.
2. If you are a website user, click on your profile icon and find the “Refer a Friend” option in the dropdown menu. If you accessed your through the app, tap on the menu and look for the “Refer a Friend” section.
3. Once you are in the “Refer a Friend” section, you will see a unique link to copy and share with friends. Save it.
4. Send the referral link via email, text, or social media.
5. If your friend uses the link to sign up for DraftKings and fulfills the company’s requirements, both of you will receive a bonus.
For a DraftKings password change, apply the following recommendations:
1. Log into your account through the website or the app.
2. On the website, click on your profile icon located at the top-right corner and choose “Account Information”. On the app, tap on the menu and scroll to “Settings”.
3. Click on “Change Password” in the "Login & Security" or "Account Settings" section.
4. Enter your current password. Then, enter and confirm your new password. Ensure to save the changes.
In case of DraftKings reset password, you should click on “Forgot password” since the process will be slightly different.
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Did u ever get your money back