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Contact DraftKings Customer Service

DraftKings Phone Numbers and Emails

Toll-Free Number:

  • (833) 367-7840
    Voicemail
Call customer service
Send Message

Customer Service:

  • (774) 487-2984
    This number is currently not in service and simply goes to a voicemail

Headquarters:

  • (617) 986-6744

DraftKings Emails:

Customer Service
Sportsbook
accessibility@draftkings.com
gameintegrity@draftkings.com
Game Integrity
dkshopsupport@draftkings.com
Shop
support@draftkings.com
talent@draftkings.com
privacy@draftkings.com
Privacy Inquiries
media@draftkings.com
Press Inquiries
Is this your business?

DraftKings Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • DraftKings Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email
  • The best phone number to call DraftKings is 8333677840. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 24% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Friday. The average call time is 2 minutes.

  • Be prepared for the call as DraftKings may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.

View full overview ›

How to Contact DraftKings?

Most Popular Number:

(833) 367-7840
Voicemail
Total calls: 3 211 Issues resolved: 62 Last call: Dec 12, 2025

DraftKings customer service does not provide a specific DraftKings phone number for direct calls. However, you can always seek assistance using DraftKings live chat feature on the company’s website. Head to the official website and access DraftKings “Help Center.” On the bottom right corner of the “Help Center” page, you will find the chat icon; click on it to initiate a conversation with DraftKings support team, who will assist you with your inquiries, concerns, or other issues that you may encounter. The DrafKings live customer service chat feature allows customers to get real-time interaction with the DraftKings customer service team, ensuring they receive prompt assistance.

DraftKings customer service works 24/7, ensuring that its customers receive assistance around-the-clock. However, the only way to contact DraftKings customer service 24/7 is by using its live chat feature on the website. To access DraftKings live chat support, you can visit the Help Center page on the DraftKings website and click on the “Support” option in the bottom right corner of the “Help Center” page. By entering a search term related to your issue, you can initiate a live chat by clicking on “Get in touch.” The live chat option provides a convenient and efficient way to get immediate help and guidance for any questions or concerns you may have while using the DraftKings platform, products, or services. Whether you require assistance with account-related matters, game rules, technical issues, or any other inquiries, DraftKings customer service team is available 24/7.

You can get in touch with DraftKings customer service via email using their email address, support@draftkings.com. This DraftKings support email address is specifically designed to receive and reply to emails relating to customer support for various issues associated with DraftKings products and services. Alternatively, you can use the online form available on the website. Head to the official website of DraftKings and visit the Help Center, where you will find a “Contact Support” section. Clicking on it will take you to a form where you can enter your name, email address, subject, and the specific topic of your inquiry. This allows you to reach out to their customer support team efficiently and receive the help you require. Whether you have questions about your account, need assistance with game rules, or have other concerns, Draftkings’ email support provides a convenient way to communicate with DraftKings customer sevice team.

PissedConsumer Club

Contact Information

DraftKings Website:

DraftKings Help Center:

Corporate Office Address:

DraftKings Inc.
222 Berkeley St.
Boston, Massachusetts 02116
United States

DraftKings Customer Service Reviews

1.5 / 5
Poor
Imelda Szw
Pissed Customer

Not customer friendly, inconsiderate, and doesn't care about customer needs and concerns. I have shown screenshots and expressed the same concern over a period of time.

I spoke with rep & notified my host.

It's always nothing is wrong with the system and the games arw constantly glitching and my balance always get messed up and make seem like I used it. They don't offer any sympathy or compensation.

Amberrose87
Won't give me a refund for the money I deposited.

It's been a month that i have been trying every day! I have been trying to unlock my account because I have $302 on it and $250 was my deposit.

They just keep sending me in circles asking for the same documents over and over! They won't even refund my $250 at least!!!

Lorelai Mhj
Served its purpose
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I left a message with the automated service and within five minutes of the call the issue was resolved

Jencarlo Xrw
In happy customer

I didnt get to talk to anyone ./.and I feel Sal the money that I spend I should be able to talk to someone

How Good is DraftKings's Customer Service?

James L Jes
James L Jes
Feels Disappointed | Nov 28, 2025

It stinks

Read full quote
ANTHONY M Xms
ANTHONY M Xms
Feels Disappointed | Nov 19, 2025

These monkeys would not approve my $1000 deposit, sent the money back to my bank, now I can't get access to the for 5 *** business days. What a bunch of dumb MoFo's. *** DK customer service.!

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Cornelia Rps
Cornelia Rps
Feels Disappointed | Oct 22, 2025

They don’t answer

Read full quote
Talib Mta
Talib Mta
Feels Disappointed | Oct 18, 2025

Very poor.

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Stephanie C Bgq
Stephanie C Bgq
Feels Disappointed | Oct 10, 2025

DraftKings used to be a very nice casino to play now they have messed it up I cannot get into my account and I'm done with it

Read full quote
Shaquan S Kio
Shaquan S Kio
Feels Disappointed | Sep 30, 2025

Trash

Read full quote

Summary of DraftKings Customer Service Calls

15.5K TOTAL
CALLS
01:32 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DraftKings?

Account Question:

  • “My account was locked”
  • “Account”
  • “Account lock”

Product/ Service Question:

  • “Withdrawal”
  • “They’re not letting me withdraw the same money I deposit from the same debit card I used”
  • “Unable to access acoumt”

Payments and Charges Question:

  • “Fraud”
  • “Doesn't allow me to deposit money”
  • “Deposit issues”

Request for Information Question:

  • “Question about advertisement?”
  • “Verification trouble”
  • “How to send bank check”

Return/ Replace Question:

  • “Changing address”
  • “Number change”
  • “Change number”

Shipping and Delivery Question:

  • “Didn't get my bonus”
  • “Won't find location”
  • “I had won on a pick6 last week So I put on the to send me a check to my address but I lost the tracking number so I couldn't track it down”

Cards Question:

  • “Card problems”
  • “What kind of card do I need”
  • “My card is on another account that I can not use”

Refund Question:

  • “I i would like to have my refund back on my card if possible.I mean, I asked him for this for the last week.What is the holdup”
  • “Refund”
  • “Refund not received (4k)”

Activation/ Cancellation Question:

  • “Need to cancel withdrawl”
  • “Reactivate account”
  • “Cancel a bet”

Website/ Application Question:

  • “The app can not find my location there for I can’t play”
  • “Mi application ta frisada”
  • “Can’t get in this site to make a bet”

Staff Question:

  • “Customer service”
  • “Talk to customer service”
  • “Need services”

Employment Question:

  • “Why bet did not pay off Christian Yelich did not play”
  • “W2g 1099 tax forms 2022”
  • “Bet wages”

Other Question:

  • “Not able to place bonus bet”
  • “I’m not able to use my bonus bet”
  • “Email sucks”

Compare DraftKings Customer Service To

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